Author: Tracy33

ZERO stars. I ordered takeout for Chinese New Year eve days prior, and the restaurant staff informed me to pick up at 5:30pm. We arrived at 5:30 pm but had to wait over 2 hours for our food, on Chinese New Year eve! I saw...at least 30 people who were also waiting to pick up their orders, people were lining up and waiting on the stairway, at the bar area, at the cash register, in front of the kitchen entrance. I overheard a few people saying that the restaurant staff told them that they had LOST THEIR ORDER SLIPS. The restaurant staff were very evasive and tried their best to ignore the waiting customers/answer any questions. I made numerous attempts to ask the staff about my order and they would either pretend they did not hear me and walk right past me or answer me "i'll check" and then disappear and never come back with an answer. Their phone was ringing off the hook for hours and no one was picking it up. Not one staff explained what was going on or whether the waiting customers will even get their food that night. What a nightmare. I saw that the tables who were dining in had no dishes served on their table for over an hour. Some of them got up and left. It is absolutely unacceptable that they would subject their customers to this sort of ridiculous situation on Chinese New Year eve! Why promise a pick up time only to subject your customers to HOURS of WAITING with NO EXPLANATION/APOLOGY/SOLUTION on the most important Chinese celebration????? The worst part? Food was mediocre at best.