Author: Tony_44

We ate here on a busy night, although it wasn't particularly busy when we first arrived. The server took our orders quickly, carefully repeating them to make sure they were correct. First course came, fine, although our nasu dengaku wasn't as good as usual -...the miso on top was very scant in some places. Then we waited. And waited. And waited. They seemed to have forgotten our sushi order. When it finally came it was completely wrong. ????? So we waited and waited some more. And waited. At this point I'd like to say that, if a restaurant messes up, forgetting an order or a customer, or getting the order wrong, they should be trained to come over and fess us, and apologize, and they should offer the customer some small treat to make up for the mix up or delay. Without that, a bad experience is just compounded. When our sushi order finally came it was delicious. But then we wanted to order dessert, and waited and waited again for someone to approach us. Finally we snagged a server to order dessert. We also had to keep either asking the servers to clear our plates, or put them on a nearby empty table ourselves. This restaurant is a neighborhood gem, and does have wonderful food, but the best food cannot completely save a dining experience if the service is so diffident. And I've seen this lack before in other restaurants - if the servers or the cooks make a mistake they should own it and then try to make up for it. Otherwise, they run the risk of losing a customer.