Author: Tammy38

We are from GTA so it was my first time order in this store because we were in the area, I ordered via mobile app around 11:45am, I decided to wait at curbside pick up spot so I don't have to go inside the store...because it was lunch time. after 15 minutes, a lady went out and brought my order, I placed a large order with 12 cups (premium roast coffee-carafe as what they call in the app). She was in a hurry, I understood but half of my order were missing, so I called her. Cappucino wasn't there, so she had to go back inside to get me Regular Coffee instead even though I paid extra for the cappucino. When she came back, I told her that Happy Meal wasn't there, two other burgers and the 12 cups Coffee(Carafe). She told me, you have to go inside the store and talk to the manager. I said, I chose the curbside pick up so I don't have to go inside, but I went just to resolved the problem. She told the manager about my missing order, the manager wasn't really helpful, He was the worst manager I've ever met. I've asked nicely for the missing orders, he yelled at kitchen staffs that prepared my bags. Then he gave me the happy meal, which wasn't prepared properly, All the fries were on the box not inside the bag, I ended throwing it instead. I asked for the CARAFE (serves 12 coffee) and he said that they didn't have the container/box for that. Then I asked for my refund instead. He told me, since I ordered in the app that I should call customer service to get my refund. Since I was on vacation, I waited to call next day. I called the customer service and she told me that she couldn't help me, the store could've give me the refund on that day. I filled up an online request form and until now, NO ONE is calling me from McDonalds. IT IS REALLY UPSETTING AND DISAPPOINTING. I will never recommend this store and the manager on Oct. 4th 2021 was the worst ever.