Author: Ray18

This happened in the last week of April. I called in the morning to make a 9.30pm reservation for a large group of my friends on the occasion of my birthday. I got a call back from the Revel room confirming my reservation. I arrive...at the Revel room 5 mins ahead of time and I'm informed by the waitress on duty that they don't have a record of my reservation. I mentioned that Revel room specifically called me back to confirm the reservation... And I had 8 people already on the way there! She apologized and mentioned that the staff in the morning might have messed up, and she couldn't accommodate the full group. It was entirely their fault and it derailed my plans for that evening. What happened was absolutely unacceptable, and out of principle I will never be going there ever again.