Author: Rashad_Sanders

"food poisoning, it happens". Seems to be the slogan Stepho's is carrying around these days. I'm pregnant in my 3rd trimester and my husband and I decided to have a quiet night at home for New years eve. We decided to get some greek take...out. First thing, we had 3 pitas with our order, they forgot them all. All the salads had very old inedible cucumbers that obviously were going bad. All the pieces of vegetable were cut into giant chunks with the peppers the size of my fist! They obviously were in a rush to go home because they spent no time on cutting the salad at all. We were tired and just decided to eat anyways and not have to go out to rectify our meal. Not to mention, they were already closing anyways. So....I dug into my meal and ate some potato, as a pregnant woman, when I eat, I eat it all fast. So I ate a whole potato right then and there. My favourite. Something was very wrong. It was rancid. My potatoes in my meal were all bad. I'm not sure if it was the marinade or potato. I realized all of them were. In my meal, in my husband's meal. Also I ordered a side of them and they smelled really foul. I spent my whole night throwing up after that. My husband went in his pj's to get our money back, he was so upset that this is how our night turned out. They fought it tooth and nail. They only wanted to give us credit for the potatoes? Finally the manager said she will refund us the full meal if we come back in 2 days when they're open again. I was furious but knew that's the least they could do for us, so it was fair. For 2 days since, my stomach has been just off and queezy. They got me sick. We went back for our refund tonight as promised and it was the craziest thing. It was a spat. For over an hour. All they would do is comp. us for half the food?? We had to throw most of it out as it was not food safe as the potatoes touched all the other food and then they said they wanted us to bring all the food back to them? Like, why would you keep bad food in the fridge for 2 days just to return it? They never even mentioned it in the first place. We were so confused. They kept saying it's their policy. We felt like we were in a twilight zone. No apology, nothing. I was shocked. I asked what's your policy then on giving your customer food poisoning. They guy responded with, verbatim "Food poisoning, it happens. It's no one's fault. Just happens sometimes"... really?? That's not a thing, like at all! What?? This is how they run their business guys. It's insane. After going there for over a decade to both locations and making it our favourite for holidays, birthdays, it went just down the drain. They increased their prices. Hired everyone new. The quality has gone down. Until this event, I kept trying to give them the benefit of the doubt. But this event was just crazy. This is not how you run a business. You don't shrug off food poisoning. Making food is literally their one job and being casual about making a customer sick and refusing to a refund for the full meal, the least of which they should be doing, is insane to me. Stepho's good bye, I'm done.