Author: Patrick44

We moved to the hood about 3 months ago and instantly loved the food and have ordered about 15 times over the last few months. We are ethical vegans and do not eat any animal ingredients at all. First off, we had to make sure...when we ordered that we always ask for no fish sauce and no oyster sauce, even when we ask for vegan, because all the dishes use it (so the servers have said) even in the vegetarian dishes -- fish and sea animals are NOT vegetarian by the way. The staff are always nice and when we get delivery, the drivers are really friendly. HOWEVER....about 3 weeks ago we ordered delivery and I included all the special notes about no fish, etc. One of the dishes we ordered was a vegetable curry, from the vegetable section of the menu. The dish contained lots of large chunks of chicken. I called right away. They didn't call back. After an hour I called again. They didn't bring me a replacement, but gave me a credit on my account and I was fine with that. My son used up the credit about a week later. Several days ago we ordered delivery again, including two orders of the veggie springrolls. After eating half the first spring roll, my son realized that it contained huge chunks of chicken, both orders did. We were so completely put off we didn't eat the rest of our food (supposedly vegan, but we're not really sure to be honest). I didn't call them, because of the way they handled it the first time....we don't want to eat there again so I'm not interested in a credit. I'm really disappointed as we were really happy to have found a great Thai place in our new neighbourhood, but we don't feel at all confident that they actually pay attention to our requests. And if the kitchen is that careless to be shipping the wrong dishes to people, there is no guarantee if we are getting the vegan version of what we asked for, or if it's someone else's non-vegan order.