Author: nalrispcatem1984

I really don’t know what to say, or how to say it. I can tell you I am severely disappointed and extremely upset. What would have been a memorable night was the exact opposite to no fault of my own or those who were going...to join me for an evening at one of your locations! Saturday, November 4, 2017 I arrived at the Boston Pizza at 7641 Argyll Road NW in Edmonton, Alberta, right around 6:00pm. I planned to come at this time to go about securing a table for 8 people as tonight this Boston Pizza was showing UFC 217 (Return of Canadian Georges St. Pierre). Walking into the Sports Lounge / Bar I went to look for a table and saw them filled, which I could understand. A spot was available right by the cold entrance which was a booth, and another booth had no one sitting at it but was marked “reserved.” I was confused as to how a table at Boston Pizza could be reserved especially on a night like tonight, and I went to inquire with a server as to why. When speaking to the server she said she did not know but that the manager had put the table as reserved, so I asked if I could speak with the manager. Zak, the manager of this location (whom I have seen there numerous times before) greeted me and I asked him why the table was reserved. He told me that it was because an older couple had requested it as it is a special night for them. I acknowledged to Zak how that is understandable, but that I had 7 people coming to watch the fight and we were all planning to order food and drinks and it seemed weird to have a booth reserved for two people. I thanked Zak for his time, and went to sit down at the empty booth by the cold entrance to wait for my friends to arrive. A blonde-haired female server greeted me at the table and asked how I was doing, where I replied with “not so good.” That is all I said and figured that would be the end of it and she would ask me if I wanted a drink, however, she ripped right into me right away saying she did not appreciate my attitude and that she wants me to leave. I was shocked, and asked why I am being asked to leave. She responded that she does not serve customers with a bad attitude and does not want to put up with it for the rest of the night. Again I was shocked. I tried to assure her that it was just a general response which any customer might come in and say they are not having a good night, and hopefully the server might want to make the effort of changing that with good service. The blonde-haired female server insisted I leave and refused to serve me, so I asked to speak to the manager again. The server was very hesitant, but did eventually get the manager. Zak came to the booth where I told him I was being asked to leave by the server, which he sympathetically responded with acknowledging that she did not want to serve me that evening and it was her right. I looked around and saw a bartender as well as 3 other servers in the sports bar alone, plus Zak himself. Could not someone else serve me and my soon to arrive friends? After speaking with Zak, I was unable to get the name of the server, and he went and changed his story about the “reserved booth.” It was not for an older couple as Zak would now tell me it is for his Kitchen staff. I told Zak that with all due respect shouldn’t the customer come first before the staff? He had no response so with that I thanked him again and left the establishment. I had to let seven other people know that plans had changed, and wow were they just as bummed as I was. When outside of the BPs two people had come outside saying they saw and witnessed the whole thing, and decided to leave without paying for their meal because of how I was treated. They were not the only ones in the bar in shock of how I was treated by this server and management. I seriously thought Boston Pizza wanted people to come and spend their money at their establishments. On a night like a UFC night you think they would want to generate revenue. Most importantly, I really did think that Boston Pizza would be and was inviting to guests like me and would value me as a customer, and perhaps even appreciate me as a guest, and bringing seven others to Boston Pizza for an evening of fun. No fun at all… just humiliation!More