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There wasn't one thing about our last experience with Toscana that was acceptable. The food was terrible and overpriced. The Spaghetti Pomodoro barely had any sauce to the point that it was crusty- absolutely bland. I added meatballs for extra $$ which looked like they...were picked up from the frozen section of the grocery store. The cream in the Carbonara smelled bad and the cream in the Tiramisu smelled rotten. The extra items we added to the Risotto and paid extra for didn't make it in there. The sad thing about this is that we are a few nurses who ordered while at work on our break in the middle of an extremely busy shift. Forced to eat this disappointing food as we were starved and knew we wouldn't get another break to eat. The kicker was that 3/4 of us got ILL while the 4th had severe cramping. Now the customer service- We called Toscana right away and spoke to a closing manager who was not very helpful. Regardless, he at least took my contact info down and told me I would be contacted by the Manager. 4 days later, I received no such phone call so I phone again. Then ensued the most frustrating conversation with a manager named Hector. He spoke over me and interrupted me the entire time, refused to provide a refund, and offered a store credit which covered a portion of the bill, which he thought was very generous (crazy - as if we would want to eat there after having to run to the bathroom several times while at work). (of note- he did admit that it was likely the Tiramisu that got us sick but still refused to address this situation appropriately). I can't imagine any restaurant that would fathom to charge this much and treat their customers this badly. He made sure to mention the high rating of this restaurant and boldly claimed that they don't receive complaints, after reviewing the Google reviews on this page, I can see that it is a lie. Lesson learned, this won't be a place I'll ever visit again and will be spreading the word about the worst Italian food, which got us sick, AND had the worst customer service, ever.