Author: Laurie_Baker

I’ve been to the other Zakkushi in Downtown vancouver and this one is by far the worst. The service was slow, rude, and deceptive. The first round was a bit slow and the food was at best warm, not hot. We did not order much...for the first round since the tables were very small. When the second round was ordered, it did not arrive after thirty minutes (nothing fancy just the Zakkushi set and premium set, one each). We followed up, and was assured by the manager it would be five minutes to ten minutes. The excuse was that many customers just came in and they had to serve them food first, not the best reason, but at the same time there weren’t many customers actually coming through the door. After another ten minutes, still no food despite other tables around us receiving food. Followed up again and was simply dismissed with “wait a few minutes”. It feels as if the restaurant was creating a situation where the customers would give up waiting and simply leave, so they can get the table back. We left and ate somewhere else. Would not recommend.