Author: Karen_48

I visited store at 830 Upper James 2 weeks ago. I ordered and gave my promotional coupon. They refused to accept it, and were very rude about it. I called Subway, who informed me they are franchises and they don’t have to honour anything that...they don’t want to. I wrote Subway via this site. I got an email back from Trish who wrote that I had written the wrong store, and if I replied to her she would get it to the owner of 830 Upper James. I never heard back. I’m left with two promotional Subs you plan to not honour, and the reality that Subway is going downhill. I never heard back. Honour my coupons or give me a gift card to make up for the lost value and the bad experience.