Author: jawdlabpapar1982

We ordered take away pizza from Steakout, an ex-large pizza which was all that was offered on Groupon. After driving all the way from the west end of Edmonton to the Steakout and back, we discovered the bottom of the pizza was completely burnt -...totally black and the crust was very hard. We called the Steakout directly, and spoke to the cook who said he uses a timer - how could it be burnt? We offered to send him pictures but he declined and said he would provide another large (not ex large as was originally ordered). After trying to reach him to order the replacement, he doesn't return his phone calls. We instead spoke to an EXTREMELY RUDE woman who answers the phone just 'hello' , couldn't be bothered to say "Steakout". We tried again to place the order with her and she would only say we have to talk to the manager, who doesn't return his calls. We have been supporting this restaurant for the past THIRTY years, and it has gone downhill completely. Very disappointed in the food, the service and the customer support. Yes, we agree with other reviewers, that the restaurant is dirty, run down and will never go back again.