Author: Jackie59

If I could rate this 0/5 I would. In summary: Food was disgusting, Service was horrible, Ambiance was uncomfortable (little space between two tables). DON"T COME. GO TO NEPTUNE RIGHT ACROSS THE STREET OR GO SOMEWHERE ELSE. YOU DESERVE BETTER. The longer story: My boyfriend...and I have been to Chef Hung on a few occasions, the service were always pretty bad but ,still, bearable. But my mind is completely changed and I am never setting foot into the establishment ever again. It took them 40 mins to have us seated, and another 30 mins to get our orders. The food came relatively quickly but they were horrible. The noodles were mediocre, portion sizes are smaller compared to before, at the very least it was HOT. The rest of the food, on the other hand, were frozen. And when I mean frozen, I mean bite-into-ice type of frozen. The beef roll wraps were cold-to-touch and the beef were frozen cold. We told the waitress that it was impossible to eat and asked for it to be heated up. She told us "the roll is supposed to be frozen cold" and refused to heat our food up. Now, as someone who have lived in China and Taiwan for many years, I can assure you that the beef wrap rolls are supposed to be HOT or at least warm, not FROZEN like a roll of ice. It was so clear that they just microwaved the food rather than making them fresh. Even a random stranger was so baffled and he told the waitress that it was the most stupid excuse he has ever heard, he was Taiwanese and his whole life, he has known beef wrap rolls to be a HOT food. The waitress kept on refusing and the manager came over. We told him our problem and he rolled his eyes at us and took the food without saying a word. We thought this was the end of our problems, but when the main dishes came, my boyfriend's rice and meat were ,again, COMPLETELY cold. You could tell , very obviously, that none of it was freshly made. Everything was just straight out from the fridge and microwaved for 30 seconds. At this point, we gave up and just wanted to pay the bill and leave. When we paid, we gave the waitress a relatively small tip even though the service we receive was less than deserving. The waitress gave us a death glare and demanded that we gave her a higher tip. (What?) I was so surprised, I don't think I have ever met someone like her. She wouldn't allow us to leave until we gave her a better tip and kept asking us why we wouldn't give her more even though we already said that the service and food were terrible. Jeez, it was such a horrible experience. Don't ever plan to go back to Chef Hung. Subpar food, awful service and high prices that don't match up to quality.