Author: inplumamem1986

I came in and ordered a gyro at this restaurant. In the middle of the order they switched servers and I continued with the rest of my order. At the end of my order she added chicken to my wrap instead of the gyro. Instead...of acknowledging there was a miscommunication, she insisted she confirmed that I wanted chicken in the midst of asking about my desired toppings. I advised if she did, I did not hear and let her know this was not the order I requested with the previous server. To be fair, the server did offer to add the gyro on top of the chicken which I kindly declined as chicken was not what I wanted to eat. The servers responses became very rude and condescending as if they were doing me a favour by giving me this food until a man who I believe was the manager intervened and made me the wrap I had requested, My opinion They both failed to acknowledge a mistake had been made with my order and insisted that this reconfirmation I did not hear was sufficient enough not to offer an apology. They failed to realize that the transition of orders between servers lacked the adequate communication required and could be improved No customer etiquette and felt they became very adversarial and defensive when provided with feedback. Would not recommend going to this place if you value true and genuine customer service.