Author: Dwight_14

Waste of money and time! It was my 2nd time to Kobe's and I must say how deeply disappointed I am by the experience I've had tonight. I've never written a review before but I feel after tonight people should know that how I felt...about this overrated expensive experience at this restaurant. It was my brother's graduation party and I took my parents to Kobe's who just moved to Canada to show them a diverse culture and experience of some rich Japanese cuisine. Here are some of the things that I feel all readers should know before they go to kobe's and pay a ridiculous amount of money that they can save and buy more than a month's grocery. 1. The chef at our table started off by telling us that his previous table guest were bad! I am sorry but did you just say the people who paid you so much were bad? 2. The chef literally put the fire up twice. AND THAT WAS IT!!!! No conversation, no engagement, no excitement, no stunts. If you were having such a bad time then you should rethink of being customer facing. 3. He forgot to make the fried rice almost till the end not to mention there weren't any stunts like other tables did with eggs and knives . Also where was the tea that you charged us for? They forgot to serve the first basic thing every Japanese restaurant offers!!!!! I am sorry to do this but if I had to just get some food I could have gone to any cheap basic Japanese restaurant and I would have got better service, food and not to forget the tea before even I order. On top of all this I gave the feedback to the server and the manager there was no remorse and on top of that they were extremely rude and unapologetic because they didn't think I knew what tapanyaki is. All I got was "Thank you for the feedback we will look into it". You shouldn't be in the service industry if you are not passionate about customer experience. I wish I had anything good to say or rate. The money I paid was equal to 12 hours of my hard worked shift that I wanted to spend on my family's first great experience,  thank God they were not aware of what the experience should have been or you would have got 5 bad reviews instead of one. The experience I got was cheaper than a boxed teriyaki in a grocery store. Please hire people with the sense of customer service. Your restuarant has made enough money and reputation to be one of the elite. It's time to invest in the right people now who knows what customer experience really is. Table for 5 - at Kobe's restaurants on October 7th @8:30 pm. I wish Google would let me rate less than what I have rated. But I really hope this survey will help the readers to learn about the arrogant and not so customer friendly elite restuarant.