Author: Doreen_Ferguson

My friend and I visited for the second time in a row because we had such a fantastic experience the night before. When we arrived the first night, we were waiting at our table for around 10 minutes before a waiter approached us and asked...if we had been served yet, and offered to serve us since we had not been served or acknowledged. He was wonderful, and is the reason why this is a 2-star review and not 1. If I was rating only our experience on the first night, it would have been a 5-star review. We enjoyed all of our drinks and he even served us his favourite drinks, which were all delicious. He was personable and serviced us very well. We were well-paced on our drinks and never felt like it was too much. You could tell he was very busy but was tending to his tables efficiently and all the while being extremely courteous. Even walking in, we were a little wary even before being seated because the first hostess gave us up-down glares and the hostess the next day let us stand there for an uncomfortable amount of time while she typed on her computer and refused to even acknowledge us while we patiently and awkwardly stood there (we were also the only ones there and there was no line). We were so excited to return for a second time because we enjoyed the experience so much we wanted to come back, even though we were only visiting for the weekend. We waited at least 30 minutes after finishing our first cocktail before he came back to ask us if we wanted another drink. We were patient but became irritated after he wouldn't even notice us flagging him down as we watched him serve everyone around us and completely walk by and ignore us. Our waiter from last night was the one to approach our table and ask if we wanted another drink, to which we asked for the bills. We even waited another 10 minutes just to use the machine. We regret coming back because we had other plans to enjoy the rest of our night, but ended up spending 2.5 hours for 2 drinks. As two paying customers who were willing to spend our money here, we were disappointed to feel ignored. It seems like a trend considering the other low reviews that have been left of this establishment. Out of every restaurant we went to during our visit in Québec, this was the only place that we had such an unwelcoming experience. To the one waiter that served us the first night, thank you for your kind service.