Author: Brittney24

January 2nd 2021 atc9:00 p.m. attended the Victoria and Shuter location to order a beet salad. When I arrived back to my hotel the beet salad smelled so badly I almost threw up because if so bad obviously the chef did not check to see...the quality and freshness of the beets on the menu. Unfortunately, I ate some the salad before I realise how bad it was. I IMMEDIATELY called the location and a lady name Kaleigh answered the phone. I explained to her how upset I was and disappointed . This young lady repeatedly apologise She apologized at least 4 times. She then ask me to return to the restaurant where she would replace my item as well as give me a full refund. She identified with my problem and said that she could only imagine how i felt and again she apologize 6 more times in my presence took back the old food. I TOLD HER IT WAS NOT HER FAULT AS SHE WAS ONLY THE SERVER. On behalf of the company, I felt that she took ownership of the problem. She did not even look at it... she trusted me. I told her I did not want any more food. She gave me a full refund without question and was adamant that she do something for me and offer me an additional salad or Apple pie. I wanted to pay for the pie bur she refused to take my money only saying I am so sorry...please.. this doesn't happen and I already reported to my management and were no longer selling this beet salad anymore and again apologize. FRANS...THIS LADY KALEIGH JUST SAVED FROM A LAW SUIT. Im actually an area manager of a law from downtown Toronto. I was so impressed at the way she turned a bad situation into a positive one that not only was I am happy with the service by Kaleigh, I will now return to that location and buy more food because of the service and honesty and empathy that she showed towards me. This lady should be in management...not a server !!. This lady should be in customer service. KALEIGH... you are the only reason my wife and I will come back to your location and give Frans 2nd chance ..good job Kaleigh !! Mark A Area Manager ONTARIO LEGALMore