Author: Andy25

We come here quite frequently. As of late the service and meal quality has gone downhill and as a result I am compelled to write you guys about it. Today was by far the worst experience EVER!!!! The server was basically non existent. We ordered...our meal and 30 minutes later she finally came back to the table saying a steak was over cooked so they held all of our orders until the new steak was ready instead of bringing out some of the appetizers (that I would assume were ready) to let the table get started. When they finally came the portions seem to have all gotten smaller and the 33$ steak and lobster ravioli was 4 ravioli and about a 4 ounce gristle ridden steak that was barely even warm or chewable for that matter. One of the burgers my eldest son ordered was half raw. The chicken lettuce wraps came with 4 tiny pieces of chicken in a bowl that was so drenched in sauce that it was closer to a soup than a filler for a wrap. Both salads were both drenched in dressing as well- they’re salads not soup. At this point we were piling our own dishes on the table without anyone even coming to refill our waters never mind asking us about our meals. Finally one of your managers was trying to help but then we were sent another manager who wasn’t even aware of the situation. Then the first manager then came back with a gift card and said the bill would be brought to the table. We waited over 15 minutes until I had to go find her and ask for the bill which she said should’ve been brought to us already by the server. While all is this was going on my son felt ill from the half cooked burger he had eaten and had to go to the washroom to throw up. This was a birthday dinner for my youngest son and the first time my parents had ever been to this restaurant. Disappointed would be an understatement. Honestly appalled with both the service and the meal quality and although we used to come here quite frequently in the past I don’t see us returning any time soon. As of 7 pm my eldest son is still puking, my younger son is extremely upset and embarrassed because he feels everyone’s night was ruined because he picked this spot to come to. Regards.