Author: Andrea_Estrada

I appreciate very much that businesses are playing "catch-up". Restaurants require new staff, training, and some alternative foods which may be cheaper and more accessible. HOWEVER, inedible goes beyond good taste, pardon the pun. I ordered a veggie patty (which looked like a light brown...soft mushy pile of oats and tasted like pure salt and pure chemicals. For the first time in my life, I actually spit it out of my mouth. It was inedible. (pre-COVID the veggie patties were delicious, thick, grilled to perfection). I was horrified at this terrible food on my plate. The Manager came over, thankfully, and did admit that the restaurant was using a "new product". I advised her not to serve this terrible food, that the restaurant would lose customers! I was not charged for this meal. In addition, the service was terrible. I asked for vinegar from our server, and then from two other servers. I was ignored. I eventually got up, and got the vinegar myself. The staff were plentiful yet the attitude was very bad energy and "I don't care". (With the exception of the Manager). Such a disappointing experience as compared to pre-COVID. I will not return. I will NOT recommend Kelsey's at South Keys in Ottawa. Too bad. It used to be good. It used to be fun.