Author: Abby14

We haven’t been to Cactus Club since before the pandemic but it was as good as ever! I had made reservations for my husband’s birthday and we were seated promptly after checking in. All safety protocols appeared to be met without being overbearing. We started...out with the Signature Caesars which are on special and then ordered from their Holiday Tasting Menu (three courses for two). Our appetizer was the Prawn Crunch Roll (light and flavourful). Another round of Caesars too! My main was the Butternut Squash Ravioli (a favourite that never disappoints) and my husband had a Steak (cooked to his liking, tender and well seasoned). We finished with the Chocolate Peanut Butter Crunch Bar for dessert (decadent). Our server Keenan was friendly, attentive and efficient. However, when our meal was over, someone else brought the bill and debit machine (one of the supervisors or managers I suppose). We were using a gift card for part of our payment with the balance on debit, however, in the rush and the back and forth, I paid the bill without noticing that we were inadvertently charged full price for the drink specials ($20 overcharge). Given how busy the restaurant was at this point, we couldn’t find the manager who took our payment or our server so we stopped at the podium on our way out to bring the overcharge to their attention. After a few minutes and a bit of confusion, another Manager, AJ not only rectified the overcharge but deducted the cost of our drinks altogether for our trouble. We had a great dining experience (which have been few and far between in the past two years) with good ambience, delicious meals and great service (despite the accidental overcharge - mistakes do happen). But then AJ’s customer service to rectify that one issue and make sure we left on a high note went above and beyond. A great date night and a nice Birthday celebration for my husband!More