Author: _Puggzy

Spicy Miso Ramen is extremely spicy and I wasn’t able to eat it. To be fair, I was offered during order taking if I wanted half spicy/full spicy. But I chose full spicy since my tolerance to spicy food is really high. It was like...eating a bowl of chili paste soup, I couldn’t even taste the Miso. And I’ve been to Sapporo and know how the authentic “spicy” miso ramen tastes. My expectations were low but this was really bad. So I kindly asked if they can fix it and add a little bit more of the miso broth so it would balance out with the chili. They refused and they told me that I needed to pay extra $3 dollars if I wanted more soup. Disappointing. I know another 99 restaurants that would apologize and just simply add a half scoop of broth to fix it for me. Customer service is not just about taking orders and handing out foods, it’s also about making things right for your customers, especially when they ordered a lot of food!More