Author: Rachel34

I have been going to CHOP since it first opened in Richmond several years ago. The food has always been outstanding. It was good this time but not up to the quality I have come to expect but I wouldn't stop going because of this one dinner...based on the food. The service, however, is a different story. Once we were seated it took close to 15 minutes for a server to arrive. There were only 4 parties in the restaurant at the time. He didn't introduce himself but merely said he is our waiter. He was pleasant enough though. We ordered a bottle of wine. He showed me the label, decanted it and poured. I was not asked if I wanted to taste it. Our salads arrived 40 minutes into our evening. Way too long! Dinner arrived and was over an hour before we got our food. Overall the service was extremely slow and the server did thank us for our patience but offered no explanation. He may have been new but should have had a 'mentor' working with him. Restaurants are starting to open up and people WANT to go out for dinner and I realize it is a challenge to find staff right now but CHOP has to do better. I will treat this one evening as a 'one off' and give them another chance as I have had great experiences there in the past.