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Carlos_Estrella

Joined In Jun 2021

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Carlos_Estrella 1 Reviews
A Saturday evening so we expected it to be busy.
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3.0.0

A Saturday evening so we expected it to be busy. In the goose island section it was not. We had made a reservation which was ready for us. Ordered drinks and table appetizers. Got drinks. Then ordered some hamburgers and schnitzels. Waited for over 30 minutes for appetizers to come out. Two minutes later hamburgers and schnitzel showed up. Server apologetic and manager came over to apologize and took the appetizers off the bill. One hamburger was missing cheese and poutine. Manager arranged for 2 free poutines. So there were problems but they were resolved exceptionally well by the staff. The food was great as was the selection of beers. Severs were great as well. One other challenge we had was that it was cold in the restaurant and were beside an outside door which created a cold airflow. So bottom line they had some challenges which they resolved very well, we felt like valued customers. Would we go again. Maybe. The food was great for the style of restaurant but not sure if we want to risk another slow and wrong food service from this kitchen.

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